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Customer Care
PaymentWe Use PayPal as our payment processor and accept Visa, MasterCard, Discover Card or American Express online from U.S. and Canadian customers or money orders and checks by mail. Please note that orders sent with checks or e-checks will not be shipped until the check clears (up to 2 weeks). We cannot accept COD orders or cash payments through the mail.
Sales TaxIowa customers will be charged 6% sales tax.ShippingFree Shipping is included with all retail orders over $60. This offer is good in the United States only and orders are shipped using our choice of shipping method. Your package will be shipped using either USPS Priority Mail or UPS. U.S. Orders under $60 have a $5.00 flat fee shipping rate. (These policies apply to retail orders only-for wholesale orders, see our wholesale page) For Canadian orders, we will use USPS’s Airmail Parcel Post option. Please contact us for information on shipping to other countries.Des Moines Area Customers: If you’re in the Des Moines area you can pick up your order at the downtown Des Moines Farmer’s market, Saturdays 7-12, May-October or at our retail shop in Norwalk. Just call or email two days in advance so there will be time to prepare your order. Lead TimeMany of our products are made to order. Please allow 2-3 business days to ship your order.Out of Stock ItemsEvery effort is made to keep all of our products in stock at all times. Out of stock items will be noted on the web site with an anticipated arrival date. Occasionally we run out of an item before the web site can be updated. When that happens, you will be notified by either email or telephone. You will be able to substitute a product or wait until the item becomes available. Please note: extra shipping charges may occur if you decide to have a partial order shipped.Free SamplesWe give out free soap samples with every paid order. If you would like to have a sample of a particular soap, please note that in the comments section of our shopping cart and we’ll try to accommodate you.Return PolicyWe are unable to accept returns due to the nature of our products. However, if your package is damaged upon arrival, do not accept it, or if not possible, save all of the packaging materials and contact us immediately. We will work with you to replace any broken or damaged goods.Privacy StatementWe value the privacy of our customers and will never sell your name, email address, credit card or other transaction information. Our shopping cart is protected by the highest level of Secure Socket Layers (SSL), insuring that the information you provide to us stays confidential and safe. |
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